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HOTEL MANAGEMENT AND SKILLS NEEDED


Oct 15, 2018

Is hotel management difficult? If it is difficult to say, but it is easy to say that it is not wrong. Why? Because hotel management is a key location in the hotel, the reality is that people have to work more than 40 hours a week and almost one of the main pillars for a hotel brand can stand. Therefore, hotel management must have skills such as:

Control stress at work

Once you've got a hotel management position, it means you're a boatman. So you have to work harder and manage more staff in different departments at the same time. So the small thing you have to put your hands to cover the whole. Stress on the job is easy to come by. When stress is not controlled, work is very easy to be affected and when the driver collapses the boat will of course go off or stop. Remember to know how to control stress in your work.

Good observability

A good observation skill is required for the hotel manager. You need to make sure that the cleaning staff is cleaning the room properly. You will also need to follow medical instructions when preparing food for the client. Inspection teams in the area may knock on your door anytime to check. Do not let your employees work alone behind you, it will make the work of the team affected. Continuously monitoring the work of the staff will solve the problem in a timely manner, and give employees a better sense of the work. That's one of the many things you need to know about good visibility.

Communication skills

This is probably the most important skill in the qualities of a good hotel manager. Because good communication will create a lot of advantages in the workplace, help you control the others, gain the trust of the customer, handle the situation accurately quick ... or a lot of other great things. that good communication brings you.

Listening Skills

Always listen, always understand that good hotel managers need to adhere to. Since you have to listen to your customers to know what your customers want, your people have done well. Even listen to rivals to see where they are, and where their weaknesses are ... From there, perfecting the skills that create a management environment that brings many benefits to the hotel.